Optimizing Value Streams and Processes with AI at SKILup Days 2024
Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associated with performing individual tasks. Imagine, however, transforming your entire workflow by harnessing the power of AI—not just refining individual tasks. Imagine using AI to reengineer entire value streams. Is it possible? Of course.
This session explores how to:
– Leverage AI to enhance the efficiency and effectiveness of ITSM process design and improvement
– Use AI-driven insights to model and simulate end-to-end value stream scenarios
– Use AI to continuously refine and improve ITSM processes and value streams based on evolving data and performance metrics
