AI Meets ITSM: Humanizing IT Services with ITIL in the AI Era at SKILup Days 2024

Are you ready to explore the exciting intersection of Artificial Intelligence (AI) and IT Service Management (ITSM)? This inspiring session reveals how ITIL 4 provides a solid foundation for ethically integrating AI into ITSM practices. Discover how Emotional AI can enhance the human experience with automation empathy, and learn how to navigate the ethical challenges of AI through the guiding principles of ITIL 4.