Transforming Customer Support with Conversational AI – Raghu Ravinutala, Yellow.ai

In recent years, businesses of all sizes have recognized the significance of harnessing AI (especially conversational AI), personalization, and recommendation engines to enhance customer support and service operations on a large scale. We have seen conversational AI benefit every sector, including retail, BFSI, automobile, healthcare, hospitality, utility and manufacturing, and the outcomes we have witnessed attest to this belief. With more advancements in generative AI, specialized LLMs, machine learning and Natural Language Processing, dynamic chat and voice AI agents are becoming capable of grasping context and user intent more accurately