Incident Management – Courtney Nash, Verica

January 31, 2023

Courtney Nash discusses recent incidents across a variety of systems, what may have caused them, and what the solutions could be, based off of her research. These incidents include Ticketmaster outages, and the recent FAA issues. What could these organizations implement to make these systems more robust and ensure that problems that customers, and flyers, are experiencing do not occur again.

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Guest(s): Courtney Nash
Categories: Interviews
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