Cisco Reimagines Customer Experience for AI Era | Cisco Live 2026

Alan Shimel talks with Liz Centoni of Cisco at Cisco Live about how customer experience is changing as AI, security and automation become central to enterprise technology adoption. Centoni explains why Cisco is moving beyond simple chatbot automation toward agentic AI workflows that route cases to the right experts, preserve context and help customers gain more value from their investments. The conversation also explores quantum readiness assessments, security embedded into networking, on-premises deployment options, peer benchmarking and the importance of building trust into customer experience programs.