Robert Hean, Sr. Business Systems Manager at Rippling, discusses his approach to education and training, emphasizing practical application and hands-on experience with tools like Confluence and Jira. He offers online courses and live training sessions to empower users to understand not just the mechanics but also the real-world implications of using these tools effectively. Robert also explores the evolving role of AI in training, envisioning a future where AI assists in content creation, facilitates discovery, and enhances the learning experience by surfacing relevant information and resources in real-time.