While business leaders are embracing automation at an unprecedented rate, a significant “AI gap” is emerging between them and their customers. LivePerson’s State of Customer Conversations 2024 report sheds light on this divide, highlighting disparities in adoption, enthusiasm and education around AI. Joe Bradley, chief data scientist at LivePerson, will delve into the findings — as well as real-world case studies from the world’s top enterprises — offering insights into the challenges and opportunities presented by the evolving landscape of AI-powered customer engagement.