Lori Breitbarth – The Citizen Development Journey at Medtronic

Join Lori Breitbarth, Sr. Principal IT Program Manager of Medtronic as she shares Medtronic’s journey with ServiceNow and how they developed a successful Citizen Developer program. Medtronic is among the largest medical device companies in the world. With operations in 150 countries, their products treat 70 different health conditions which include cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. During this session, you will learn why the program was created, and hear about a sample of the apps created thus far. In 2016, Medtronic implemented ServiceNow’s ITSM, HR, and 3 custom apps built on App Engine to replace what they had on their legacy system. They believed in the potential of App Engine platform so much so that the ServiceNow Owner and Center of Excellence(CoE) lead at Medtronic designed a formal Citizen Developer program (to help certify and onboard their distributed developers across various Business Units). Today, Medtronic has about 25+ active Citizen developers across the enterprise. And these developers together with the CoE team are achieving some amazing results. In this session, you learn from Lori about how business and IT at Medtronic are effectively working together to promote app dev at scale to drive agility and innovation across the enterprise. You will also gain some valuable insights and Medtronic’s key takeaways and lessons learned along the way.