ServiceNow’s AI-First Pivot, Agent Trap Warnings & the Nutanix Field Trip

April 10, 2026

Mike Vizard, Jon Swartz, Tracy Ragan, Jack Poller, Wickey Wang and Futurum Group analyst Guy Currier dissect how ServiceNow just made AI native across its portfolio, why Google DeepMind is sounding alarms about ‘agent traps,’ and what Nutanix’s NetApp alliance says about the next virtualization wave.

• AI-first ServiceNow: Context Engine, Build Agent skills and the new ESM Foundation bundle eliminate AI add-on taxes and give agents institutional memory.
• Agent Trap alarms: DeepMind’s taxonomy shows how adversarial web content hijacks tool-using AI agents unless teams harden memory, retrieval and human-in-the-loop steps.
• Nutanix field trip: The .NEXT conference doubles as a data backbone lesson, with NetApp ONTAP meeting Nutanix Cloud Platform for hybrid modernization.