Mihir Shukla, co-founder and CEO of Automation Anywhere, reflects on the company’s 20-year journey and its mission to transform work through technology. He highlights the evolution of automation, focusing on generative AI’s role in enhancing capabilities. The launch of a new agentic process automation platform with a unique reasoning engine signifies progress. Customer feedback emphasizes the importance of trust in AI, as Shukla looks forward to future advancements.