ITIL Principles and Rapid Incident Management in an Investment Bank at SKILup Days 2024

August 20, 2024

Have you ever wondered how ITIL principles and practices can be implemented on an investment bank trading floor? Look no further – in this SkilUp Day session, we’ll cover the challenge of rapid incident management on a 500-desk trading floor and how to solve it. We’ll demonstrate an example of how inventive optimization and automation in combination with other practices can address customer satisfaction.