PagerDuty’s Leap into Generative AI and Operational Automation with Damon Edwards | AWS re:Invent 2023

December 5, 2023

Damon Edwards, senior director of product at PagerDuty, discusses the company’s recent developments in generative AI and operational automation. Damon highlights PagerDuty’s efforts to integrate various AI capabilities, including natural language understanding, into their platform. He introduces the concept of PagerDuty co-pilot, an operational intelligence service designed to assist users during incidents and operational tasks.