“Fireside Chat”: DevOps-Driven ITIL Transformation – SKILup Days 2024
Attending this session offers a unique opportunity to hear a DevOps expert and an ITIL expert discuss their views and experiences regarding organization Transformations to convergence of DevOps and ITIL, including the use of AI to assist each step of the transformation. If you’re looking to enhance your transformation to ITIL processes with the speed, agility, and efficiency of DevOps, augmented by AI, this session will provide the actionable insights you need. By showcasing real-world examples and sharing best practices, the discussion will empower you with practical strategies for streamlining service management workflows, improving operational efficiency, and delivering faster, more reliable IT services.
Top Three Takeaways:
1. Actionable frameworks and best practices for transforming to DevOps into ITIL workflows, leveraging AI-augmented tools to drive agility and continuous improvement.
2. Real-world case studies that demonstrate the impact of DevOps on ITIL transformation, leading to reduced incident resolution times and faster change cycles.
3.Tools and strategies, including AI-augmented tools, for leveraging automation and CI/CD pipelines to streamline ITIL processes, particularly in Incident and Change management
