In the rapidly evolving landscape of IT service management, the integration of ITIL (Information Technology Infrastructure Library) and DevOps has become a critical focus for organizations striving to enhance their IT performance. This session will explore the historical development and interaction between these two frameworks, highlighting how their convergence addresses the demand for increased efficiency, agility, and customer-centricity in IT operations.
The discussion will emphasize best practices for integrating ITIL’s structured approach to IT service management with DevOps’ emphasis on collaboration, automation, and rapid deployment.
Looking ahead, we will explore the transformative role of artificial intelligence in the evolving relationship between DevOps and ITIL. AI-driven tools and techniques are poised to revolutionize IT operations by enhancing predictive capabilities, automating routine tasks, and providing deeper insights through advanced analytics. This session will provide attendees with a forward-looking perspective on how AI can further harmonize DevOps and ITIL, driving innovation and excellence in IT service management.
Join us to gain a comprehensive understanding of the synergies between ITIL and DevOps, and discover how AI will shape the future of IT performance enhancement.