BT ServiceNow Expand Relation to Elevate CX, Vodafone Germany FlyNex Take to the Drone Skies, and Altice Attains Complexity Relief with Google Cloud The Futurum Group’s Ron Westfall and Tom Hollingsworth review the deft recent moves of key CSPs including BT Group and ServiceNow expanding their relation to vastly improve CX and workforce experience, Vodafone Germany and FlyNex taking to the drone skies, and Altice using the Google Cloud Application Integration architecture to surmount legacy-borne complexity.