Agentic AI and the Future of Enterprise Software with ServiceNow’s Amit Zavery | Utilizing AI Ep. 13
Artificial intelligence is reshaping enterprise software — but it isn’t replacing it.
On this episode of Utilizing AI, Stephen Foskett, Jon Swartz, and Nick Patience welcome Amit Zavery, President, CPO, and COO of ServiceNow, for a deep dive into the rise of agentic AI and what it truly means for enterprise organizations.
The conversation explores how AI is being integrated into enterprise platforms without sacrificing control, governance, or security. Rather than acting as a standalone solution, AI is becoming a powerful layer within structured workflows, supported by deterministic systems and decades of enterprise process engineering.
Key Topics Covered:
• Why AI is additive, not a replacement for enterprise software
• Agentic AI and autonomous workflows
• The role of AI control towers in governance and risk management
• Security and sovereignty considerations in enterprise AI
• ServiceNow’s strategic collaborations with OpenAI and NVIDIA
• Why CIOs must think beyond models and focus on architecture
As enterprises move toward broader AI adoption, this episode emphasizes the importance of security, visibility, and compliance — particularly in regulated industries and sovereign environments.
AI may be revolutionary, but enterprise transformation requires discipline.