Transforming Call Centers with AI with Terence Chesire and Glenn Nethercutt at ServiceNow Knowledge 2024

May 15, 2024

Terence Chesire, vice president of customer and industry workflows for ServiceNow, and Genesys CTO Glenn Nethercutt explain how a new partnership between the two companies will lead to better customer experiences, as operators of call centers become more efficient thanks to artificial intelligence (AI).

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