ITIL in Practice: How to Get the Most of it at SKILup Days 2024
ITIL offers a vast body of knowledge covering all levels of service management, from strategic to operational. Where to start? Which publications and certifications are relevant to our organization? How to combine ITIL recommendations with other frameworks we follow and how to measure the progress? In other words, how to get most of ITIL for our organization and our customers?
Join Roman, the Senior ITIL architect at PeopleCert, to learn the practicalities of ITIL adoption and use.
