Why Reliability Is Now the #1 Decision Criterion for Enterprise AI Infrastructure
Mitch Ashley (Futurum Research, The Futurum Group) and Scott Robohn (Solutional) present key findings from a recent market study report by Futurum Research, in partnership with Nokia, based on a global survey of 100 enterprise IT infrastructure leaders. The discussion highlights a clear and consistent result: reliability has surpassed all other factors as the top decision criterion for modern data center networking.
They unpack why reliability now anchors infrastructure design, operational practices, and business outcomes. Survey data shows that 86% of respondents ranked reliability as a top decision factor, with outages directly tied to service degradation and revenue loss. The conversation explores the primary contributors to incidents, especially human error, and why traditional approaches focused solely on training and process controls fall short. They also examine the current state of automation and AIOps adoption, revealing a gap between interest and operational maturity. The takeaway is clear: resilience is no longer optional, and enterprises must rethink how reliability is engineered and sustained in AI-driven data center environments.
To learn more, please read the full Futurum report here.
