Customer Experience – Dr Nick West, Abbott

December 11, 2021


Dr Nick West, Chief Medial Officer and Divisional VP of Global Medical Affairs, Vascular, at Abbott discusses how medical device manufactures are focusing on customer experience, mirroring that of digital companies across many industries. Dr. West discusses how the medtech product company’s studies of patient feedback and early engagement in diagnosis are reshaping how they approach current and future products.

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Guest(s): Nick West
Categories: Interviews
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