Singer Equipment Puts Agentic Tax Compliance to Work | Avalara CRUSH 2026
Growth Creates a More Complex Tax Picture
Acquisitions can expand a business faster than its tax processes can adapt. Singer Equipment Company has experienced that challenge across its foodservice equipment distribution and installation operations. At Avalara CRUSH 2026, senior tax accountant Preya Chandan shares her perspective with Techstrong TV’s Alan Shimel. The discussion explores what agentic tax compliance looks like in daily work.
Chandan describes a company bringing together different systems, policies and acquired businesses. Temporary fixes helped address immediate needs, but a more consistent approach became increasingly important. She explains how Singer uses Avalara for exemption certificate management, tax calculations and research.
Research quality is especially important to her. Rather than collecting opinions from multiple sources, she wants answers grounded in relevant tax authority. That foundation helps her explain decisions and prepare work that can withstand scrutiny.
From AI Advice to Executable Actions
As an Avalara Aviator beta customer, Chandan has tested the shift from answering questions to supporting concrete actions. She discusses early limitations, including report downloads and visibility across two entities using the platform. Feedback and subsequent improvements made it easier to compare information within one dashboard.
Previously, that comparison required separate reports and additional analysis. Chandan values the ability to work directly with her company’s data and explore insights in one place. She also describes the platform surfacing considerations she might not have investigated on her own.
The interview presents agentic tax compliance as an evolving workflow, not an instant cure for every operational problem. Chandan notes that platform and spreadsheet limits still affect large data requests. Breaking work into smaller pieces remains a practical way to manage those constraints.
Build Confidence Through Defensible Work
Audit readiness is a central theme throughout the conversation. Chandan wants tools that help explain why a tax decision was made and support it with appropriate evidence. She sees value in combining company data, research and analysis to build that explanation.
Trust also shapes adoption. Chandan discusses her confidence in Avalara’s handling of company information while acknowledging that technology carries risk. Her experience highlights the importance of testing, feedback and clear expectations.
For tax and finance leaders, the takeaway is practical. Start with real workflow problems, validate the results and keep refining the process as the technology develops.
