Unlocking AI Advancements in Jira Service Management – Atlassian Team ’25 NA

Shamik Sharma talks about significant advancements in AI for Jira service management. Key features include a virtual service agent available on multiple platforms and enhanced knowledge sources for agents. The service triage agent prioritizes requests, while new tools help identify incident root causes. AI agents improve HR service management and employee experiences, aiming to strengthen connections between development, IT, and business teams.