Techstrong TV’s Mitch Ashley, and head of product, Jira Service Management, Shihab Hamid feature Atlassian’s Team ’24 in Barcelona, discussing key announcements in service management. Jira Service Management’s three pillars — self-service, IT operations, and enterprise scaling — are highlighted. The role of AI, especially the virtual service agent, is emphasized for improving team efficiency and employee self-service. The conversation covers customer reactions to AI, enhancing employee experience, and the future potential of AI in service management.