Jira Service Management with Shihab Hamid at Atlassian’s Team ’24

Techstrong TV’s Mitch Ashley, and head of product, Jira Service Management, Shihab Hamid feature Atlassian’s Team ’24 in Barcelona, discussing key announcements in service management. Jira Service Management’s three pillars — self-service, IT operations, and enterprise scaling — are highlighted. The role of AI, especially the virtual service agent, is emphasized for improving team efficiency and employee self-service. The conversation covers customer reactions to AI, enhancing employee experience, and the future potential of AI in service management.