The Transformative Impact of AI on the Services Economy with Certinia’s Raju Malhotra

AI is transforming the services economy, particularly in professional services. It categorizes AI into predictive, generative, and agent types, each enhancing automation and productivity. The shift from time-based to outcome-based engagement models boosts revenue and value delivery. AI simplifies application modernization, reducing costs and increasing agility. Collaboration between AI agents and humans improves operational efficiency, allowing humans to concentrate on strategic goals.