Rich Waldron: Turning AI Agents Into Measurable Business Value

In this Techstrong.ai Leadership Insights interview, Tray.ai CEO Rich Waldron examines why deploying AI agents alone is not enough to deliver meaningful business outcomes. He outlines the operational, integration, and governance challenges organizations must address to ensure agents are aligned with real workflows and measurable objectives. Waldron argues that success with AI agents ultimately depends on disciplined execution that connects automation initiatives directly to business value.